Winter Warmer – Reed Diffuser containing Essential Oils

Ordering

Account holders must be 18 or over.

Once you have placed an order, you will receive a confirmation e-mail within 24 hours, and then one when your order is dispatched. If something is not in stock, we will let you know as soon as possible.

After placing your order you will receive an automated acknowledgement by email. We will confirm acceptance of your order by confirming that your order has been dispatched. For orders to be delivered to a UK address, once we accept your order, a contract to purchase and deliver products takes effect between you and Windy Mill Ltd.  You pay the amount at the end of the checkout process including delivery.

Your order constitutes an order to us to buy a product, but you do not own the products until they are bought. However, we reserve the right to cancel or suspend an order, for example non-payment or fraud.

By ordering from this website, you agree not to commercially resell any of our products, doing so is a breach of these terms and conditions.

Delivery

We aim to get your parcels posted out as quickly as possible, but will keep you posted of any delay – all our products are handmade.

We will not be liable or responsible for any failure that is caused by events outside our reasonable control which includes but is not limited to:

• Strikes or other industrial action.
• Civil commotion, terrorism or threat of, war or threat of.
• Fire, explosion, adverse weather conditions, subsidence, epidemic or other natural disaster.
• Disruption to supplies or delivery methods.
• Acts of government or regulatory bodies.
• Disruption to public or private telecommunications networks.

Occasionally, parcels going overseas may be delayed at customs control when entering your country. This is beyond our control and we cannot be responsible for the late arrival of parcels detained in this way.

Your Statutory Rights

Nothing in these terms affects your statutory rights.

Complaints
If you are not happy with our service or products, call our team on 07751673721  or email melanie@windymill.co.uk.

If you have a complaint, we will attempt to resolve the complaint. If the process is exhausted and the complaint is not settled in this way, you may make a request to us for the dispute to be settled by mediation through The Retail Ombudsman or Online Resolution Dispute Platform.  If you make such a request, we shall consider whether or not we wish to use The Retail Ombudsman to try to resolve the dispute but we are not obliged by law to do so.