Soap in the Post

Shipping times are calculated once the order has been fulfilled, NOT once the order has been place. *Please note - Due to Covid 19 postage delays are being reported. I am very sorry for any extra delay to your delivery. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unopened and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, please email info@byfrankie.co.uk If your return is accepted, I'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back, without first requesting a return will not be accepted. Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.